The merger of MyTravel and Thomas Cook and the benefit that GSH has introduced has enabled the group to enjoy the benefits of the economies of scale that GSH can offer. GSH has improved the overall delivery of service through a dedicated management team. The application of our technology and the provision of a bundled facilities services helpdesk, provided by GSH, has enabled Thomas Cook to reduce its internal facilities management costs.
A centralised helpdesk delivers support across the RCSI estate. This consolidated model together with EnergyPlus, our guaranteed energy saving programme, enables GSH to provide facilities budget management with improved service delivery and comprehensive reporting.
We offer a very flexible contract that caters for the hospital's varying needs which are often outside the scope of the formal hard FM services. This assists the hospital in meeting its obligations without recourse to additional third parties.
We have reduced spending for the Centre by replacing static engineers by a mobile service that provides a more appropriate service at a significantly reduced cost.
Our technology is delivering energy savings to Telereal Trillium and we work closely with the Telereal Trillium team to continually innovate new services and processes. Tom Whyte states: 'GSH is always striving to develop innovative solutions to improve service delivery, thus creating an environment for continuous improvement'.
The Hall is a high profile venue used throughout the year for entertainment events and its availability is of paramount importance to its owner, Belfast City Council. Through close cooperation with the Hall's management, GSH ensures continuity of operation and a safe environment for visitors through its unobtrusive consumer focused engineering services.
GSH offer a specifically modified shift pattern of self-delivered engineering resource that delivers extended engineering services aligning exactly with ITV's broadcast schedule.
We have made significant changes to both structure and processes in maintenance and administration in hard and soft services, which has delivered a substantial cost savings to AstaZeneca for our self-delivered and sub-contracted services.
Over Vodafone's vast estate of 1,800 sites throughout the Republic GSH delivers a bundled in-house service reducing the need for several separate sub-contractors attending site. This has reduced the overall non-productive travel time and enabled work to be carried out more efficiently and aligned with Vodafone's availability objectives.
Together with T-Mobile, GSH has investigated equipment and site planned visit specifications and, through detailed investigations, has reduced the frequency of planned visits for just under 20% of T-Mobile's 11,000 site portfolio, with the resultant cost savings being passed on directly to T-Mobile.
Rather than work through a shopping centre landlord, GSH offers services through preferred status to national retail brands through McArthur Glen's retail outlets. This arrangement provides each brand with opportunities to develop services across their national portfolios. This brings consistency of service, unified operating processes and quality standards and single point-of-contact for facilities service management.
We deliver a fully combined maintenance and reactive service that has been specifically designed to provide regular and frequent engineer visits in a cost effective pattern that ensures the retail branch network is maintained to high standards.
GSH has improved the overall delivery of service through our dedicated management teams. The application of our technology and provision of a bundled facilities services helpdesk, provided by GSH has enabled MyTravel to reduce its internal facilities management costs.
GSH has enabled Lloyds Banking Group to create internal efficiencies through a comprehensive delivery of technical engineering services and information technology. Martin Wilson of Lloyds Banking Group comments that "GSH is clearly using their technology for customer benefit and we are happy to be working with them in these endeavours."
Over the five years of this contract, GSH has reduced the overall energy consumption on-site by 12%. This has been achieved against a backdrop of increased operating hours and a 60% increase in client headcount (1000 to 1600 personnel). GSH won the Institute of Maintenance and Building Management award for energy management in 2004 for its work for HCL BPO.
As part of the facilities management service provided on-site, GSH also managed the landlord's interest at Newnham House during the tenants' fit out and occupation stages in this landmark development in Dublin. We also act as landlord's liaison in this multi-tenanted building. In another major office development, Beacon Court, GSH also provides single point-of-contact for all customer service enquiries in this high-end, architecturally avant garde complex requiring high levels of standards and service.
Our Maximo technology and sophisticated on-line and real-time reporting has delivered a step-change to Santander in how they manage their portfolio and these changes have enabled Santander to create significant internal cost efficiencies.